Linnégatan 2 makes use of the Act regarding Distance Contracts. This means that as our customer you are entitled to return the goods you have purchased within 14 days, without any special reason. Products should be returned, unchanged and in their original packaging. Linnégatan 2 maintains the right to debit the customer if anything is missing, for example the instruction manual.
The customer will pay all return costs from outside Sweden and returned goods shipped C.O.D will not be accepted. It is the customers responibility to return the goods to us by secure means to ensure it reaches us in good condition. We also recommend, in case of dispute, that you retain proof of postage and means of tracking the shipment.
Sale products can not be returned, exchanged or refunded when purchased from outside the EU.
Important information specific to our non-EU customers regarding returns:
If you wish to return any part of your order, please use the provided DHL return label.
Your Delivery Order must be included in the return shipment, as well as the product in pristine condition with its original packaging.
After we have received and checked your return, the return shipping fee will be deducted from your refund.
If you choose to use another shipping method for your return, we take no responsibility for neither the shipment nor extra charges that might occur such as tax/toll, duties and fees in regards to customs handling, and these extra charges will in that case be withdrawn from your refunded amount.
Please contact us at firstname.lastname@example.org before you return any product to us. As soon as we have received the returned goods we will refund you fully.